{"id":846,"date":"2025-07-20T22:38:10","date_gmt":"2025-07-20T22:38:10","guid":{"rendered":"https:\/\/rccpk.com\/?page_id=846"},"modified":"2025-07-20T22:41:26","modified_gmt":"2025-07-20T22:41:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rccpk.com\/?page_id=846","title":{"rendered":"FAQ’s"},"content":{"rendered":"\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Order Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once you have completed your order, you\u2019ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you.<\/p>

Once this has been dispatched, you\u2019ll receive an email notifying you of this (within 24 hours) with a ‘VIEW AND TRACK YOUR ORDER’ button included.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does delivery take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can find a list of delivery timescales and prices per country\u00a0here.<\/p>

Additionally, once you reach checkout and enter your delivery address, the page will refresh and available shipping options will appear.<\/p>

Once you click your preferred option, you’ll also see an\u00a0estimated<\/strong>\u00a0delivery date at the bottom of the page. Please note this date is an estimate and we can only guarantee Next Day Delivery.<\/p>

Need help? Please get in touch by simply clicking the \u00a0icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready!<\/p>

Polly the bot will be more than happy to assist you with your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your returns policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information).<\/p>

Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return separate orders in one parcel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you reside in the UK and your order is over \u00a340.00 you will qualify for free shipping!\u00a0<\/p>

We also offer a Premium Delivery Subscription which costs \u00a39.99 per year for Unlimited Next Day Delivery for UK customers<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I check the progress of my return?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Received the above error message? This will be because the information doesn’t match up to your order.<\/p>

Here are some top tips to requesting your return:<\/p>

  • Your order number \/ ID needs to be in this format:\u00a0OP<\/strong>000000UK<\/strong>\u00a0or\u00a0OP<\/strong>000000US –\u00a0<\/strong>we recommend referring to your order confirmation email or logging into your account to find this.\u00a0<\/li>
  • Use\u00a0either<\/strong>\u00a0your email, postcode or phone number. Don’t include them all.<\/li><\/ul>

    If you haven’t received a confirmation email, there may be a spelling mistake or you used a different one instead!<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I return my parcel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information).<\/p>

    Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    \"\"<\/figure>

    Delivery & Returns<\/h3>

    Once you have completed your order, you\u2019ll receive a confirmation email with your order details.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \"\"<\/figure>

    Products & Sizing<\/h3>

    We have an accurate sizing guide at the very bottom of our website under the Here To Help section.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \"\"<\/figure>

    Payment<\/h3>

    Customers can amazingly choose to pay in 3 instalments or pay in full in 30 days with Klarna.\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \"\"<\/figure>

    Order Issues<\/h3>

    We can still sort this for you as we offer a 40-day international \/ 30-day UK return policy.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \"\"<\/figure>

    Technical Issues<\/h3>

    If there are any collections excluded from student discount, this will be stated in our Terms.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \"\"<\/figure>

    Other<\/h3>

    To create an account you just need to click 'Log In \/ Sign Up' in the top right.\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Shipping Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your returns policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information).<\/p>

    Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Once you have completed your order, you\u2019ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you.<\/p>

    Once this has been dispatched, you\u2019ll receive an email notifying you of this (within 24 hours) with a ‘VIEW AND TRACK YOUR ORDER’ button included.<\/p>

    If you click this link, you’ll be taken to a page where you’ll find your tracking number and courier. You can then use this tracking number on the courier’s website for accurate updates!\u00a0<\/p>

    Your tracking will continue to update as your parcel makes its way to you.<\/p>

    If you are unable to locate this email, you can enter your order number at the bottom of our website.<\/p>

    Simply click on ‘Track My Order’ under the ‘Information’ section at the bottom of our website to view your latest delivery updates. You’ll just need your order number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does delivery take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You can find a list of delivery timescales and prices per country\u00a0here.<\/p>

    Additionally, once you reach checkout and enter your delivery address, the page will refresh and available shipping options will appear.<\/p>

    Once you click your preferred option, you’ll also see an\u00a0estimated<\/strong>\u00a0delivery date at the bottom of the page. Please note this date is an estimate and we can only guarantee Next Day Delivery.<\/p>

    Need help? Please get in touch by simply clicking the \u00a0icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready!<\/p>

    Polly the bot will be more than happy to assist you with your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return separate orders in one parcel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    If you reside in the UK and your order is over \u00a340.00 you will qualify for free shipping!\u00a0<\/p>

    We also offer a Premium Delivery Subscription which costs \u00a39.99 per year for Unlimited Next Day Delivery for UK customers<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I check the progress of my return?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Received the above error message? This will be because the information doesn’t match up to your order.<\/p>

    Here are some top tips to requesting your return:<\/p>

    • Your order number \/ ID needs to be in this format:\u00a0OP<\/strong>000000UK<\/strong>\u00a0or\u00a0OP<\/strong>000000US –\u00a0<\/strong>we recommend referring to your order confirmation email or logging into your account to find this.\u00a0<\/li>
    • Use\u00a0either<\/strong>\u00a0your email, postcode or phone number. Don’t include them all.<\/li><\/ul>

      If you haven’t received a confirmation email, there may be a spelling mistake or you used a different one instead!<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I return my parcel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information).<\/p>

      Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Payment Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your returns policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information).<\/p>

      Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Once you have completed your order, you\u2019ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you.<\/p>

      Once this has been dispatched, you\u2019ll receive an email notifying you of this (within 24 hours) with a ‘VIEW AND TRACK YOUR ORDER’ button included.<\/p>

      If you click this link, you’ll be taken to a page where you’ll find your tracking number and courier. You can then use this tracking number on the courier’s website for accurate updates!\u00a0<\/p>

      Your tracking will continue to update as your parcel makes its way to you.<\/p>

      If you are unable to locate this email, you can enter your order number at the bottom of our website.<\/p>

      Simply click on ‘Track My Order’ under the ‘Information’ section at the bottom of our website to view your latest delivery updates. You’ll just need your order number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does delivery take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      You can find a list of delivery timescales and prices per country\u00a0here.<\/p>

      Additionally, once you reach checkout and enter your delivery address, the page will refresh and available shipping options will appear.<\/p>

      Once you click your preferred option, you’ll also see an\u00a0estimated<\/strong>\u00a0delivery date at the bottom of the page. Please note this date is an estimate and we can only guarantee Next Day Delivery.<\/p>

      Need help? Please get in touch by simply clicking the \u00a0icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready!<\/p>

      Polly the bot will be more than happy to assist you with your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

      \n\t\t\t
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      \n\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return separate orders in one parcel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      If you reside in the UK and your order is over \u00a340.00 you will qualify for free shipping!\u00a0<\/p>

      We also offer a Premium Delivery Subscription which costs \u00a39.99 per year for Unlimited Next Day Delivery for UK customers<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

      \n\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I check the progress of my return?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Received the above error message? This will be because the information doesn’t match up to your order.<\/p>

      Here are some top tips to requesting your return:<\/p>

      • Your order number \/ ID needs to be in this format:\u00a0OP<\/strong>000000UK<\/strong>\u00a0or\u00a0OP<\/strong>000000US –\u00a0<\/strong>we recommend referring to your order confirmation email or logging into your account to find this.\u00a0<\/li>
      • Use\u00a0either<\/strong>\u00a0your email, postcode or phone number. Don’t include them all.<\/li><\/ul>

        If you haven’t received a confirmation email, there may be a spelling mistake or you used a different one instead!<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

        \n\t\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I return my parcel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information).<\/p>

        Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        FAQ Order Information How do I track my order? Once you have completed your order, you\u2019ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you. Once this has been dispatched, you\u2019ll receive an email notifying you of this (within 24 hours) with a ‘VIEW AND TRACK YOUR ORDER’ button included. How long does delivery take? You can find a list of delivery timescales and prices per country\u00a0here. Additionally, once you reach checkout and enter your delivery address, the page will refresh and available shipping options will appear. Once you click your preferred option, you’ll also see an\u00a0estimated\u00a0delivery date at the bottom of the page. Please note this date is an estimate and we can only guarantee Next Day Delivery. Need help? Please get in touch by simply clicking the \u00a0icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready! Polly the bot will be more than happy to assist you with your order. What is your returns policy? You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information). Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags. Can I return separate orders in one parcel? If you reside in the UK and your order is over \u00a340.00 you will qualify for free shipping!\u00a0 We also offer a Premium Delivery Subscription which costs \u00a39.99 per year for Unlimited Next Day Delivery for UK customers Can I check the progress of my return? Received the above error message? This will be because the information doesn’t match up to your order. Here are some top tips to requesting your return: Your order number \/ ID needs to be in this format:\u00a0OP000000UK\u00a0or\u00a0OP000000US –\u00a0we recommend referring to your order confirmation email or logging into your account to find this.\u00a0 Use\u00a0either\u00a0your email, postcode or phone number. Don’t include them all. If you haven’t received a confirmation email, there may be a spelling mistake or you used a different one instead! How do I return my parcel? You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information). Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags. Delivery & Returns Once you have completed your order, you\u2019ll receive a confirmation email with your order details. Products & Sizing We have an accurate sizing guide at the very bottom of our website under the Here To Help section. Payment Customers can amazingly choose to pay in 3 instalments or pay in full in 30 days with Klarna. Order Issues We can still sort this for you as we offer a 40-day international \/ 30-day UK return policy. Technical Issues If there are any collections excluded from student discount, this will be stated in our Terms. Other To create an account you just need to click ‘Log In \/ Sign Up’ in the top right. Shipping Information What is your returns policy? You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information). Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags. How do I track my order? Once you have completed your order, you\u2019ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you. Once this has been dispatched, you\u2019ll receive an email notifying you of this (within 24 hours) with a ‘VIEW AND TRACK YOUR ORDER’ button included. If you click this link, you’ll be taken to a page where you’ll find your tracking number and courier. You can then use this tracking number on the courier’s website for accurate updates!\u00a0 Your tracking will continue to update as your parcel makes its way to you. If you are unable to locate this email, you can enter your order number at the bottom of our website. Simply click on ‘Track My Order’ under the ‘Information’ section at the bottom of our website to view your latest delivery updates. You’ll just need your order number. How long does delivery take? You can find a list of delivery timescales and prices per country\u00a0here. Additionally, once you reach checkout and enter your delivery address, the page will refresh and available shipping options will appear. Once you click your preferred option, you’ll also see an\u00a0estimated\u00a0delivery date at the bottom of the page. Please note this date is an estimate and we can only guarantee Next Day Delivery. Need help? Please get in touch by simply clicking the \u00a0icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready! Polly the bot will be more than happy to assist you with your order. Can I return separate orders in one parcel? If you reside in the UK and your order is over \u00a340.00 you will qualify for free shipping!\u00a0 We also offer a Premium Delivery Subscription which costs \u00a39.99 per year for Unlimited Next Day Delivery<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-846","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rccpk.com\/index.php?rest_route=\/wp\/v2\/pages\/846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rccpk.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rccpk.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rccpk.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rccpk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=846"}],"version-history":[{"count":4,"href":"https:\/\/rccpk.com\/index.php?rest_route=\/wp\/v2\/pages\/846\/revisions"}],"predecessor-version":[{"id":853,"href":"https:\/\/rccpk.com\/index.php?rest_route=\/wp\/v2\/pages\/846\/revisions\/853"}],"wp:attachment":[{"href":"https:\/\/rccpk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}